Privacy policy
Last updated: May 2026. · Version 1.0
1. Data controller
nerch it SAS (131 Rue de la Chapelle, 64210 Bidart, France) is the controller for personal data collected via R3ZO. Contact: contact@nerchit.com
2. Data collected
Account identifiers (email), user profile, customer-entered map and operational data, technical logs (IP, timestamps), support messages.
3. Purposes
Providing CMMS / mapping services, authentication, billing, support, product improvement, security and legal compliance.
4. Legal basis
Contract performance (Terms), legitimate interest (security, improvement), consent where required (non-essential cookies).
5. Processors & transfers
Hosting (EU), Supabase (EU), Stripe (payments), AI providers (OpenAI or local Ollama depending on configuration). Third-party data via customer-connected APIs remains the customer’s and provider’s responsibility.
6. Retention
Active account: contract duration plus legal retention. Technical logs: 12 months unless otherwise required.
7. Your rights
Access, rectification, erasure, restriction, objection, portability — contact@nerchit.com. You may lodge a complaint with your supervisory authority.